Vehicle Service Attendant position at Concept IT in Staines

Concept IT is currently interviewing Vehicle Service Attendant on Mon, 12 Aug 2013 22:32:58 GMT. Job Title: Customer Service Attendant Location: Feltham Salary: £20,000 - £21,000 Hours: 40hrs per week Main Purpose of Job • To provide an efficient administrative and clerical support in the Workshop and Customer Service Desk as requested taking responsibility for the parts • Responsible for the provision of all parts, lubricants, special tools, test equipment and general workshop equipment...

Vehicle Service Attendant

Location: Staines, England

Description: Concept IT is currently interviewing Vehicle Service Attendant right now, this position will be assigned in England. More details about this position opportunity please give attention to these descriptions. Job Title: Customer Service Attendant

Location: Feltham

Salary: £20,000 - £21,000

Hours: 40hrs per week

Main Purpose of Job!

• To provide an efficient administrative and clerical support in the Workshop and Customer Service Desk as requested taking responsibility for the parts
• Responsible for the provision of all parts, lubricants, special tools, test equipment and general workshop equipment used in the maintenance of Ryder’s vehicle fleet.

Position in Organisation

• Reports to Location Manager or Customer Service Manager depending on location.

Key Tasks

Operational

• To maintain regular contact with all suppliers and develop relationships
• Overall responsibility for the placing of orders with suppliers for workshop parts and supplies and progress the orders as required
• Ensure that correct stock levels are maintained using the Suggested Order Report generated from Enrich
• Ensure all parts orders are correctly received and that all parts that are used are booked out as required

!

• Working with suppliers to identify non stocked items that ! are regularly used and therefore could be added to impressed stock
• Assist in managing the workshop paperwork flow on a daily basis in conjunction with the Customer Service Manager/Workshop Manager/Location Manager
• Create and update Work Orders with relevant data as required Working with the Location Customer Service Team your role will also include the below additional duties:

Compliance

• Adhere to all Company H&S and Security Policies at all times
• Ensure Service Dept and Vehicle Administration is in compliance with regulatory bodies
• Ensure Ryder Administration programs policies and procedures are actively followed and maintained Customer Services Administrator
• Ensure documentation complies with Company policies and SOX standards
• Prepare document batches for scanning as required and maintain vehicle files at the location
• Maintain employee attendance records and prepare payroll data as! required
• Book MOT test appointments when required

Customer

• Develop and maintain high levels of customer service in conjunction with the CSM for the location customer base
• Liaise with customers to make appropriate arrangements for scheduling vehicle repair and maintenance
• Ensure customers are kept up to date with progress of vehicle maintenance work in progress
• Ensure all incoming calls are answered efficiently and promptly and directed to the correct person
• Responsible for the effective completion of all routine front desk duties within defined authority limits when required

Qualifications

Essential Qualifications

• Good standard of numeracy and literacy
• IT literacy including:
• Email systems
• MS Word and MS Excel

Desirable Qualifications

• English and Maths at GCSE level, or equivalent
• Experience using a ! Fleet Management system
• ECDL qualification

Experien! ce

• Minimum of a year’s practical experience gained in an office environment, in a workshop environment would be beneficial

This is a permanent opportunity. Working for a leading HGV fleet repair and maintenance specialist, you can expect the highest standard of workshop facilities and market share.

If you wish to be considered for this role please send your CV to , or contact him for a confidential chat about these positions on (Apply online only) (option 3)
- .
If you were eligible to this position, please give us your resume, with salary requirements and a resume to Concept IT.

Interested on this position, just click on the Apply button, you will be redirected to the official website

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