AF11363-Workshop Supervisor | Select Auto | Austere Locations

Offering  customers  convenience,  choice  and  the  highest standards of after-sales service, Al-Futtaim Automotive occupies the pre-eminent position as the largest distributor of automotive products in the UAE and is a leader in the rapid development of the automobile business in the UAE.  Contributing to our brands worldwide growth, Al-Futtaim Automotive is regarded as a pioneer in the GCC’s automotive industry.  Our Automotive business encompasses sales of passenger and commercial vehicles, construction equipment, used car sales, rental and leasing, backed by trusted service and spare parts facilities and is synonymous with some of the world’s most popular and desirable automotive brands for light vehicles, heavy auto and plant equipment and auto accessories.  These brands include; Toyota, Lexus, Hino, Honda, Chrysler, Jeep, Dodge and Volvo Cars, Volvo Trucks, Buses & Construction Equipment, Merlo Telescopic Handlers, Linde MHE, Ingersoll-Rand Portable Compressors, Yanmar & Himoinsa Generators, Perkins and Toyo & BF Goodrich Tyres
Select Auto is an Al-Futtaim Automotive Company, providing premium solutions including sales, leasing & maintenance of heavy equipment, vehicles and power generation, to a variety of clients in austere locations.  As the single point of contact for customers in these regions, Select will operate also act as an internal customer for the other automotive group companies.
To ensure that maintenance and repair works on all types of equipment, both on site and in the site workshop, are completed in accordance with prescribed standards and specifications in order to ensure customer satisfaction and achievement of departmental objectives.
Key Accountabilities:
Workshop Efficiency and Profitability:

• Plans, directs and supervises all aspects of the workshop operations from service & repair job, major component overhauls to advanced diagnostics of all vehicles, ensuring full utilization of the facility and resources.
• Allocates jobs as appropriate to the nature of the repair and technician specialization, ensuring quality of repair and service.
• Ensures repairs/service are conducted in accordance with product and manufacturers specifications and within the standard prescribed time, enabling customer satisfaction.
• Manages working patterns, creating technician hours summaries reports, incentive & reimbursement reports, in support of the final Maintenance Managers report.
• Liaison with Parts Department to ensure timely availability of parts for repair works to take place within the prescribed time frame and appropriately tags parts received for warranty for the departments concerned
• Reports discrepancies on parts and machinery to the Workshop Manager to enable corrective action if required
• Maintains the workshop to ensure safety standards are adhered to and service tools and equipment are stored in an appropriate and safe manner.
• Ensures general floor management & good housekeeping.

Staff:

• Coaching, motivating, developing and training including technical guidance to technicians, fostering a productive and efficient team.
• Accurate & fair complication of annual & mid-term associate appraisals for all direct reports, in accordance with company policy.
• To support the Maintenance Manager in the accurate recording, future planning & completion of competence development, while ensuring accurate records relating to all competence development activities are maintained for all direct reports.

Customer Satisfaction: 

• Monitors and measures quality of service throughout all stages of the job, acting where necessary to ensure quality of service and on time delivery.
• Drives repeat business and reputation in the market, through consistent high quality service.
• Develops rapport and healthy relationships with internal & external Companies, marketing the site workshop business effectively.
• Supports the Maintenance Manager in maintaining the site customer complaints register, also supporting customer complaint follow up ensuring a satisfactory solution to workshop related complaints 

Company Premises, Assets and Equipment: 

• Manages efficiencies of people, assets and systems to maximise workshop profits.
• Leads the upkeep and proper maintenance of company premises, assets and equipment.
• Keeps abreast with the latest technical developments in the field of the site workshop, using this knowledge to recommend changes & improvements.

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AF11363-Workshop Supervisor | Select Auto | Austere Locations